Open Conference Systems, ICQQMEAS2009

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ERP PROJECTS FAILURE: ANALYSIS OF CRITICAL FACTORS BASED ON INTERNATIONAL EXPERIENCE
Dimitrios Kallivokas, Athanassios Vozikis

Last modified: 2015-09-15

Abstract


ERP (Enterprise Resource Planning) Projects usually confront many problems at different stages of their implementation process, often leading to partial or complete failure of the implementation itself or their productive operation, with sometimes disastrous results for the enterprise or the organization involved. There are many factors causing these problems. Our research attempts to indicate the most significant, after the analysis of 30 ERP projects failure all over the world. Our analysis, found that the leading factors causing the failure of an ERP project, are the wrong project designing and inadequacies in its management. As important factors have been identified, the lack of the support from the organization staff and the staff training, as well as factors related to inadequacies in the infrastructure and software and the ERP support after its productive operation. Finally, based on our research findings, proposals are suggested, for the successful implementation of ERP project systems, with special account to the characteristics of the Greek ERP market

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