Open Conference Systems, ICQQMEAS2009

Font Size: 
CITIZEN SATISFACTION FROM THE LOCAL GOVERNMENT AFTER THE ADMINISTRATION REFORM OF 1997 IN GREECE: THE CASE OF THE GREEK ISLAND THERA (SANTORINI)
Catherine C. Valvi, Constantinos C. Frangos, Christos C. Frangos

Last modified: 2015-09-25

Abstract


Aims: In 1997, Greece underwent a great reform in its public administration system, hugely reducing the number of local government organizations. The purpose of the present paper is to estimate citizen satisfaction from the local government in the Greek island Thera, after the enforcement of the law 2539/1997 “Ioannis Kapodistrias” and to discover possible associations with this satisfaction. Additionally, we intend to use citizen satisfaction as a measure of local administration performance (Kelly & Swindell, 2002). To our knowledge, this is the first study concerning citizen satisfaction in Greece. Methods: Our sample consisted of 140 citizens from the Greek island Thera, belonging either to the Community of Oia or to the Municipality of Thera. Mean age: 40 years old and male/ female proportion was 47% / 63%. Our sample completed a questionnaire containing questions on demographics, knowledge of local government system and satisfaction from local government (standardized Cronbach’s alplha = 0.758). Results: Twenty four percent (24%) of the citizens claimed to be satisfied from local government. This was significantly correlated with the place of voting (p<0.01). The possibility somebody from Thera would be satisfied from the local government was significantly less than the same possibility from Oia (OR=0.24, 95% CI 0.09-0.64). Sixty one percent (61%) of the citizens knew what was the state of public administration in Thera and this knowledge was associated significantly with level of education (χ2 = 9.621, df = 4, p = 0.047). The main complaint of the citizens from public administraton concerned the low quality of health services (62%). Conclusions: Citizens from Oia and Thera could be more satisfied from government than they are today. Generally, they must be informed about state of affairs by local councillors and this effort must be applied more strenuously in thegreater municipality of Thera

Full Text: PDF